We do not send out returns forms with your order, please download and complete our returns form here. Prendas Ciclismo will not accept any items back without a returns form.
We offer our customers the chance to exchange goods that are the wrong size and/or colour within 30 days. We are very happy to do this, but there are a few guidelines that we ask you to follow.
For either a return or a refund, all goods must be returned in their original packaging and in a re-saleable condition. This means that they have not been used and are unworn apart from trying the garment on. Before trying the garments on; please ensure you are clean and free of odour so that you do not mark/stain the garments making them unsalable on their return to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We do ask that you make every effort to return the original packaging including bags, tags, etc. Additionally, if you want to keep the Prendas returns team happy, try to fold the garment up nicely, we really appreciate it!
Please ensure the items are sent back in suitable packaging. You are responsible for paying the return carriage costs to unless we supplied you with a free returns label in your order.
If the item is incorrect or faulty, Prendas Ciclismo will refund reasonable costs of returning a faulty item by either issuing you a returns label via email (UK customers) or by refunding you via the original payment method (International customers).
Also please ensure adequate postage is paid on an item, if insufficient postage is paid on a return, we will refuse the package and ask the Royal Mail to return it to the sender's address.
If you are sending a package back from outside the UK or European Union, you will need to fill in a customs declaration form (CN22). This is provided by your local post office.
As you are sending goods back to us we ask you to fill in the description as "RETURNED GOODS - RELIEF CLAIMED" and write the items down as zero value. This is completely legal and will avoid import duties.
If you incorrectly fill in the CN22 and we are requested to pay a charge, we will simply refuse your returned items.
An example of a correctly filled in CN22 form is shown below:
Further information is available on the UK's HMRC website under notice 236 Customs: Importing returned goods free of duty and tax (PDF file 290kb).
Address for Returns
59 Ebrington Street
If you are not totally satisfied with your purchase, you may return the item(s) in its original condition along with full packaging and receipt within 30 days for a refund.
Only the cost of the goods will be refunded. You will have to pay the return carriage costs to us unless you have a free returns label.
Card and PayPal refunds will be made on the day we receive the goods back and providing we are satisfied that the goods are in an acceptable condition.