Full UK & International Delivery Details

Prendas still offer free shipping on all UK orders whether you spend £1 or £500. All orders are despatched same day Monday-Friday before 4pm. If you place an order after 4pm it will be despatched the next working day (no orders are despatched on weekends or public/bank holidays)

A breakdown of the services offered within the UK are listed below (scroll down for International orders) and include information on what service may be used by Prendas to ship your order and other details to take into account when ordering. Please read carefully before placing an order. If you have a question about your delivery or are wondering which service was used or if your parcel has tracking available it's very likely that you will find the answer on this page.


UK Delivery Info


Orders under £10

Orders under £10 are sent free post via Royal Mail® 48 (this simply used to be called 2nd Class). The delivery aim for this service is within 2-3 working days. In Prendas experience Royal Mail usually always achieve the 2-3 day delivery window but we are contacted by customers from time to time who have waited up to 4 or 5 days. Please keep this in mind if your order is more urgent and requires a faster service.

 

Orders over £10

Orders over £10 are automatically sent Royal Mail® 24 (this simply used to be called 1st Class). The delivery aim for this service is the next working day. Again, in Prendas experience Royal Mail will achieve delivery the next working day 99% of the time but please be aware that it’s not guaranteed and in certain situations can take 2 or even 3 days if delays occur. If your order is urgent or you need extra peace of mind regarding the progress of your order then please upgrade to a tracked or guaranteed next day service.

Tracked 24 is available for an additional £2.99

Royal Mail Special Delivery is available for an additional £7.99

DHL Express is available for an additional £6.99 (2:30pm cut-off)

Please note that some orders over £10 may still be sent Royal Mail 48/2nd Class. These include orders with sale/discounted items or larger/heavier products such as water bottles, chamois cream and books. If you require a faster service or tracking then please upgrade to Royal Mail® Tracked 24 at the checkout.

 

Orders over £50

Orders over £50 are automatically upgraded to Royal Mail® Tracked 24 free of charge. This service is essentially the same as Royal Mail® 24/1st Class but provides peace of mind with end to end tracking. The delivery aim is the next working day but it’s not guaranteed. If you’re placing an order for a jersey or bib shorts a day or two before a holiday you may want to consider upgrading to Royal Mail® Special Delivery to guarantee they turn up before your flight sets off.
Tracked 24 doesn’t require a signature on delivery, so specify a safe place if you’re not going to be home. Make sure to also provide Prendas with a mobile number and Royal Mail will provide SMS updates on the progress of your package.
 

Royal Mail® Special Delivery

Prendas offer Royal Mail® Special Delivery for £7.99 if your order is urgent and required next day. This is a guaranteed next day service by 1pm. The cut-off for Special Delivery is 4pm as with all orders sent via Royal Mail. If you choose Special Delivery after 4pm your order will be despatched the following working day. Please note that Special delivery requires a signature on delivery. If you aren’t at home to sign for the delivery your order will go back to your local Royal Mail depot. No safe place can be specified for this service.

DHL Domestic Express

Prendas also offer DHL Domestic Express for an additional £6.99. Like Royal Mail Special Delivery this is a guaranteed next day service, however the cut-off to select this service is a bit earlier at 2:30pm. This service comes with detailed tracking such as an hour delivery window and options to collect from a local pick-up point if you aren't at home when the delivery is attempted. You can also reschedule the delivery if you miss it. Unlike Royal Mail Special Delivery this service isn't available on Saturdays. Monday to Friday only.

 

Tracking numbers

Please note if your order is sent via the standard 24 or 48 (1st or 2nd class) services you will receive a Royal Mail reference number in your despatch/shipping confirmation starting with “ZZZ”. THIS IS NOT A TRACKING NUMBER. It’s used for the QR code included on all 48/24 packages and sometimes may be used to provide a delivery confirmation visible at www.royalmail.com/track-your-item Please keep this in mind before emailing us wondering why the tracking number for a cap or one pair of socks isn’t working. If we were to send low cost items via a service with end to end tracking free of charge our margin on that product will be depleted.

For all other services such as Tracked 48, Tracked 24, Special Delivery and DHL Domestic Express you will receive a tracking number in your despatch confirmation/email. Tracking numbers will be active about an hour after parcels are collected. Roughly 6pm for Royal Mail and 4pm for DHL.

 

What to do if your order doesn’t arrive in the specified time.

Prendas have been using the Royal Mail to deliver our packages since the company started in 1996. They still offer an exceptional service but certainly aren’t always perfect. Orders can be delayed for various reasons or even lost altogether. If you suspect your order has been delayed or lost then please contact Prendas ASAP so we can resolve the problem for you. We’re still contactable via the telephone and we answer all emails Mon-Fri 9am to 4:30pm. If your order is lost we may send a replacement or offer to refund the order if a replacement isn’t available. Our customer service certainly doesn’t end after we ship a parcel and Prendas appreciates all chances to fix and resolve a problem if something goes wrong. So please make sure to get in touch before leaving a poor review for instance.

 

A simple breakdown of each service:

 

Royal Mail® 48

  • Used for orders under £10
  • 2-3 working days aim for delivery (but can sometimes take up to 4-5 days)
  • No tracking available
  • Safe place not available

Royal Mail® 24

  • Used for most orders over £10 (orders with sale or larger/heavier items may still be sent 48/2nd class)
  • Next working day delivery aim (but can sometimes take up to 2-3 days)
  • No tracking available
  • Safe place not available

Royal Mail® Tracked 48

  • Available on all orders for an additional £1.99
  • End to end tracking available
  • SMS updates available if a mobile number is provided
  • Safe place available at the checkout (22 character maximum)
  • Not a guaranteed 2-3 day service

Royal Mail® Tracked 24

  • Used free of charge on orders over £50
  • Available on all orders for an additional £2.99
  • End to end tracking available
  • SMS updates available if a mobile number is provided
  • Safe place available at the checkout (22 character maximum)
  • Not a guaranteed next day service

Royal Mail® Special Delivery

  • Available on all orders for an additional £7.99
  • Guaranteed next day service by 1pm
  • Available Monday - Saturday
  • Signature required on delivery
  • Safe place not available

 DHL Domestic Express

  • Available on all orders for an additional £6.99
  • 2:30pm cut-off (not 4pm like Royal Mail)
  • Guaranteed next day service by end of day
  • Hour delivery window available
  • Available Monday - Friday (Saturday delivery not available)
  • Signature required on delivery
  • Safe place available at the checkout (22 character maximum)

International Delivery Info

Prendas offer free shipping for international orders over £100 using Royal Mail® International Tracked.  For orders under this threshold, we charge £9.99 for orders up to 1kg and £14.99 up to 2kg.

We also now offer DHL Express Worldwide if you want your order to arrive quickly, with rates ranging between £9.99 and £19.99 depending on your location.

To get a shipping quote: Add all of your items to the basket, once in the basket select your country from the drop down bar, enter your post/zip code and click "Calculate Shipping Rates".

 

Royal Mail® International Tracked

DHL Express Worldwide

    • An expedited shipping service available in parts of Europe, Asia, Australia, Canada, New Zealand & the USA for an additional cost
    • Detailed tracking available
    • Signature required on delivery
    • Safe place available at the checkout (22 character maximum)
    • Delivery timeframes are not guaranteed

      

    Tracking

    End to end tracking is now available for nearly all destinations and territories that Prendas ship to. Most of these territories and countries will use a tracked service that doesn’t require a signature on delivery. Some countries however have restricted services or may require a signature on delivery. The service available for your country will be visible at the checkout. For Royal Mail they Include:

    Royal Mail® International Tracked

    Royal Mail® International Signed

    Royal Mail® International Tracked & Signed

    Fulfilment for these services is completed by your national postal service. To be able to track your parcel once it has left the UK you will need to use the tracking number provided in your despatch/shipping confirmation on the relevant national postal service website. The Royal Mail website will usually only provide tracking details up until your parcel leaves Heathrow.

     

    DHL Express Worldwide expedited shipping 

    Certain parts of Europe, Australia, Canada, New Zealand and the USA now have the option to choose DHL Express Worldwide for orders that require a faster expedited service. If this service is available for your order it will appear at the checkout for an additional fee. This service is ideal if you need an order fast and for most territories you can expect your package to arrive within 3 days.

    • DHL Express Worldwide to Europe: 1-4 working days delivery
    • DHL Express Worldwide to Asia: 3-5 working days delivery
    • DHL Express Worldwide to Australia & NZ: 3-5 working days delivery
    • DHL Express Worldwide to Canada: 2-3 working days delivery
    • DHL Express Worldwide to USA: 2-3 working days delivery

    Please note that these delivery windows via DHL are not guaranteed but are achieved 99% of the time. Bad weather (particularly snow in US/Canada regions) can cause delays as well as industrial action. Shipping refunds can not be issued for parcels that are delayed.


    Customs clearance

    Packages via Royal Mail and DHL are now shipped with all customs data sent in advance electronically whilst your package is in the air. This allows for smoother transition once your parcel lands in the relevant country and should speed up delivery of your order. Delays, as always, can still happen though so please keep this in mind before contacting us.

     

    International delivery timeframes & possible delays

    For all international orders sent via Royal Mail the delivery aim for the EU and Europe is 3-5 working days. For rest of the world orders it's 5-7 working days. Whilst Royal Mail and their international delivery partners aim to deliver your package within these timeframes, customers still need to be realistic and patient if it takes longer. In our 20+ years of sending packages around the world it's inevitable that delays will happen from time to time. It's not unusual for orders in Europe to take up to 2 weeks on occasion and up to 4 weeks for ROW orders on occasion. This is rare but can happen, please consider this scenario before contacting Prendas with worries that your parcel is lost. 99% of the time your parcel has simply been delayed. You can also check the tracking number included in your despatch/shipping confirmation if you're wondering where your parcel is.

    If you are experiencing a delay you can contact us for an update but please keep in mind that we know as much as you in this situation as we only have access to the same tracking information that is shared with you. This applies to both EU and ROW orders. Many different factors can delay international orders as cooperation by multiple companies is required to make sure things run smoothly. This isn’t always achieved to everyones best efforts so please allow some margin for error before contacting us with fears that your order may be lost.
     
    Of course there are situations where parcels do go missing so make sure to get in touch via email if you suspect this to be the case.

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