A breakdown of the services offered within the UK are listed below (scroll down for International orders) and include information on what service may be used by Prendas to ship your order and other details to take into account when ordering. Please read carefully before placing an order. If you have a question about your delivery or are wondering which service was used or if your parcel has tracking available it's very likely that you will find the answer on this page.
Orders under £30
Orders over £30
Please note if your order is sent via the standard 24 or 48 (1st or 2nd class) services you will receive a Royal Mail reference number in your despatch/shipping confirmation starting with “ZZZ”. THIS IS NOT A TRACKING NUMBER. It’s used for the QR code included on all 48/24 packages and sometimes may be used to provide a delivery confirmation visible at www.royalmail.com/track-your-item Please keep this in mind before emailing us wondering why the tracking number for a cap or one pair of socks isn’t working. If we were to send low cost items via a service with end to end tracking free of charge our margin on that product will be depleted.
For all other services such as Tracked 48 and Tracked 24 you will receive a tracking number in your despatch confirmation/email. Tracking numbers will be active around 4 hours after parcels are collected.
What to do if your order doesn’t arrive in the specified time.
Prendas have been using the Royal Mail to deliver our packages since the company started in 1996. They still offer an exceptional service but certainly aren’t always perfect. Orders can be delayed for various reasons or even lost altogether. If you suspect your order has been delayed or lost then please contact Prendas ASAP so we can resolve the problem for you.
If your order is lost we may send a replacement or offer to refund the order if a replacement isn’t available. Our customer service certainly doesn’t end after we ship a parcel and Prendas appreciates all chances to fix and resolve a problem if something goes wrong. So please make sure to get in touch before leaving a poor review for instance.
A simple breakdown of each service:
Royal Mail® 48
Royal Mail® Tracked 48
Prendas offer free shipping for international orders over £75 using Royal Mail® International Tracked. For orders under this threshold we charge £9.99.
To get a shipping quote: Add all of your items to the basket, once in the basket select your country from the drop down bar, enter your post/zip code and click "Calculate Shipping Rates".
Brexit: Whilst the UK may have left the European Union, you can still buy from us.
Important Note: Orders may attract tax & duty charges collected by the courier on delivery. You, the customer is responsible for paying all duty/tax charges. If you require further information & advice on this then please contact the Prendas team who will be happy to discuss options and advise on best method for delivery.
Royal Mail® International Tracked
End to end tracking is now available for nearly all destinations and territories that Prendas ship to. Most of these territories and countries will use a tracked service that doesn’t require a signature on delivery. Some countries however have restricted services or may require a signature on delivery. The service available for your country will be visible at the checkout. For Royal Mail they Include:
Royal Mail® International Tracked
Royal Mail® International Signed
Royal Mail® International Tracked & Signed
Fulfilment for these services is completed by your national postal service. To be able to track your parcel once it has left the UK you will need to use the tracking number provided in your despatch/shipping confirmation on the relevant national postal service website. The Royal Mail website will usually only provide tracking details up until your parcel leaves Heathrow.
Packages via Royal Mail are now shipped with all customs data sent in advance electronically whilst your package is in the air. This allows for smoother transition once your parcel lands in the relevant country and should speed up delivery of your order. Delays, as always, can still happen though so please keep this in mind before contacting us.
If you live in the EU, we have prepared an additional blog post on Brexit and how it might affect your order.
International delivery timeframes & possible delays
For all international orders sent via Royal Mail the delivery aim for the EU and Europe is 3-5 working days. For rest of the world orders it's 5-7 working days. Whilst Royal Mail and their international delivery partners aim to deliver your package within these timeframes, customers still need to be realistic and patient if it takes longer. In our 20+ years of sending packages around the world it's inevitable that delays will happen from time to time. It's not unusual for orders in Europe to take up to 2 weeks on occasion and up to 4 weeks for ROW orders on occasion. This is rare but can happen, please consider this scenario before contacting Prendas with worries that your parcel is lost. 99% of the time your parcel has simply been delayed. You can also check the tracking number included in your despatch/shipping confirmation if you're wondering where your parcel is.