Buying for Christmas?

November 24, 2016

Buying for Christmas?

Here at Prendas, all orders placed Monday-Friday before 4pm are sent out same day. We will continue do so right up until Friday 23rd December! We have thousands of happy customers, with our testimonials on TrustPilot often providing some welcome added reassurance for new customers.

Every year we extend our returns deadline for that extra piece of confidence when buying Christmas gifts. If you do need to exchange an item purchased between the 1st November and the 23rd December you will have until the 24th January 2017.

How quickly will my order arrive?

Naturally this depends where you are in the world!  The last suggested posting dates from the Royal Mail are as follows:

UK

Although we occasionally use Royal Mail 48 (Second Class) for orders containing single books, the week before Christmas we steer clear of those using only premium services.  

  1. Wed 21st Dec: Royal Mail 24 (1st Class) and Royal Mail Tracked 48
  2. Thu 22nd Dec: Royal Mail Tracked 24 & Special Delivery Royal Mail 
  3. Fri 23rd Dec:  Special Delivery Saturday Guaranteed

Europe & Rest of World

The following dates are the last recommended and are by no means guaranteed. Some overseas postal authorities (Australia in particular) are overwhelmed and delays are inevitable.

  1. Wed 7th Dec: Asia, Cyprus, Eastern Europe (except Czech Republic, Poland and Slovakia) Far East (including Japan), Caribbean, Central and South America
  2. Fri 9th Dec: Australia, Greece, New Zealand
  3. Wed 14th Dec: Czech Republic, Germany, Italy, Poland
  4. Thu 15th Dec: Canada, Finland, Sweden, USA
  5. Fri 16th Dec: Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg

We can offer a faster service using DPD to some European destinations - this is displayed on checkout if it is possible.

We endeavour to stock everything advertised at all times with availability on the website up to date. We dispatch daily and will do so right up until Friday 23rd  December if there is a problem we will let you know!

Where's my tracking number?

If you order has been sent using a tracked service - we will send it to you on the shipment email.  You can also find the relevant company (Royal Mail, Interlink, DPD, etc) and tracking number by finding your order under your account.

Getting the size right first time round!

He's a medium in everything you know... If you do phone up for advice, please don't be alarmed if we recommend a bigger size. As virtually everything that we sell is made in Europe, the sizes are SMALLER than what you would expect from UK/US/AUD sizes. Take a look at this page for further information about they way we approach size guides .

Christmas Returns & Exchanges

Extended Returns Policy: Every year we extend our returns deadline for that extra piece of confidence when buying Christmas gifts. If you do need to exchange an item bought between the 1st November and the 24th December you will have until 24th January to return it to us.   PLEASE NOTE: We cannot refund items after 60 days of receipt of payment, please consider this when placing your order. 

You can find all the details covering our standard returns policy including how to return an order.

Left it too late?  A Prendas Gift Voucher could be the answer!

We have  Prendas Gift Vouchers in a variety of denominations that can easily be redeemed online or over the telephone quoting the unique voucher codes. They are automatically sent out to you - we do not need to be in the office for you to receive them by email - so ordering them on 24th December at 23:59 is ok!

Christmas & New Year Opening Hours

Whilst you are most welcome to place an order on our website in-between turkey, mince pies and presents, the people behind it could well be doing the same!  

We will be available to pick, pack and dispatch orders on the following date and times.

SATURDAY 24th - CLOSED
SUNDAY 25th - CLOSED
MONDAY 26th - CLOSED
TUESDAY 27th - CLOSED
WEDNESDAY 28th - 10:00 till 16:30
THURSDAY 29th - 10:00 till 1 6 : 3 0
FRIDAY 30th - 10:00 till 1 6 : 3 0
SATURDAY 31st - CLOSED
SUNDAY 1st - CLOSED
MONDAY 2nd - CLOSED
TUESDAY 3rd - Normal Hours  09:00 till 18:00

 


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