Buying for Christmas?

December 02, 2019 4 min read

Buying for Christmas?

The Christmas festive period is upon us and we want to help you have a wonderful shopping experience - just like our regular customers - when buying anything from Prendas Ciclismo.

To help answer the numerous questions that we get asked every year, we've put together a single guide on everything you need to know so that you can shop with confidence.

TLTR 

  • Stuck for ideas?  Check out our Gift Ideas section
  • Orders placed before 16:00 on Monday-Friday are sent same day
  • Last posting date is Monday 23rd December
  • Many of our garments fit up small please read this on sizing
  • UK orders sent post-free unless you choose a premium service
  • No shipping charges on International orders over £80*
  • We offer an expedited shipping service by DHL to many countries
  • In the UK & spending over £100? You'll get a free returns label
  • Tracking numbers will be emailed and can be accessed under your account
  • The last date for exchanges/returns after Christmas is Friday 24th January 2018

How quickly will my order arrive?

Naturally, this depends on where you are in the world!  

The last suggested posting dates from the Royal Mail are as follows:

UK

Although we occasionally use Royal Mail 48 (Second Class) for orders under £10, as it gets closer to Christmas, we use this service less often opting for faster services.  

  1. Wednesday 18th December: Royal Mail 48 (2nd Class) 
  2. Friday 20th December: Royal Mail 24 (1st Class) and Royal Mail Tracked 48
  3. Monday 23rd December: Royal Mail Tracked 24 / Special Delivery / DHL Express

 

Europe & Rest of World

We offer free international shipping if your order is over £80. 

The following dates are the last recommended and are by no means guaranteed. Some overseas postal authorities (Australia in particular) are overwhelmed and delays are inevitable.

  1. 9th December: Africa, Middle East, Caribbean, Central and South America
  2. 10th December: Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)
  3. 12th December: Greece, Turkey, Australia, New Zealand
  4. 13th December: Canada, Czech Republic, Italy, Poland and USA
  5. 16th December: Austria, Denmark, Finland, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland
  6. 18th December: Belgium, France, Ireland, Luxembourg

A big change from last Christmas is we now offer a faster, expedited shipping service using DHL to the majority of worldwide destinations with rates ranging between £9.99 and £24.99 depending on your location which is displayed on checkout if it is possible.  Further information is available here.

We endeavour to stock everything advertised at all times with availability on the website up to date. We dispatch daily and will do so right up until Monday 23rd  December if there is a problem we will let you know via email.

 

Where's my tracking number?

If you order has been sent using a tracked service - we will send it to you on the shipment email.  You can also find the relevant company (Royal Mail, DHL, etc) and tracking number by finding your order under your account.

 

Getting the size right first time round

"He's a medium in everything you know..."

If you do phone up for advice, please don't be alarmed if we recommend a bigger size. As virtually everything that we sell is made in Europe, the sizes are SMALLER than what you would expect from UK/US/AUD high street sizes.

Take a look at this page for further information about the way we approach size guides.

 

Christmas Returns & Exchanges

Extended Returns Policy: Every year we extend our returns deadline for that extra piece of confidence when buying Christmas gifts. If you do need to exchange an item bought between the 1st November and the 23rd December you will have until Friday 24th January to return it to us.  PLEASE NOTE: We cannot refund items after 60 days of receipt of payment, please consider this when placing your order. 

You can find all the details covering our standard returns policy including how to return an order.

Left it too late?  A Prendas Gift Voucher could be the answer!

We have Prendas Gift Vouchers in a variety of denominations that can easily be redeemed online or over the telephone quoting the unique voucher codes. They are automatically sent out to you - we do not need to be in the office for you to receive them by email - so ordering them on 24th December at 23:59 is ok!

 

Christmas & New Year Opening Hours

Whilst you are most welcome to place an order on our website in-between turkey, mince pies and presents, the people behind it could well be doing the same!  

We will be available to pick, pack and dispatch orders on the following date and times:

MONDAY 23rd - Normal Hours 10:00 till 17:00
TUESDAY 24th - 10:00 till 12:30
WEDNESDAY 25th - CLOSED
THURSDAY 26th - CLOSED
FRIDAY 27th - CLOSED
SATURDAY 28th - CLOSED
SUNDAY 29th - CLOSED
MONDAY 30th - Normal Hours 10:00 till 17:00
TUESDAY 31st - 10:00 till 12:30
WEDNESDAY 1st - CLOSED
THURSDAY 2nd - Normal Hours  10:00 till 17:00

We regret that no telephone service will be provided during this period and we will be unable to accept personal callers due to only a skeleton staff being present during the holiday period.



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