Returns, Exchanges and Refunds
Prendas Ciclismo will no longer accept any returns without a correctly filled in returns form.
We do not send out any paper documentation in the package with your order, so you will need to print out this blank returns form.
We offer our customers the chance to exchange goods that are the wrong size and/or colour. We are very happy to do this, but there are a few guidelines that we ask you to follow.
For either a return or a refund, all goods must be in original condition - this means that they have not been used and are unworn apart from trying the garment on.
We also ask that you return with the original packaging including bags, tags, etc and returned to us within 30 days. Additionally, if you want to keep the Prendas returns team happy, try to fold the garment up nicely, we really appreciate it!
Please ensure the items are sent back in suitable packaging. You are responsible for paying the return carriage costs to us - this is acceptable under the new UK Consumer Contracts Regulations (June 2014). If the item is faulty, Prendas Ciclismo will refund reasonable costs of returning a faulty item which we will perform by refunding you via the original payment method.
Also please ensure adequate postage is paid on an item, if insufficient postage is paid on a return, we will refuse the package and ask the Royal Mail to return it to the sender's address.
If you are sending a package back from outside the UK or European Union, you will need to fill in a customs declaration form (CN22).
As you are sending goods back to us we ask you to fill in the description as "RETURNED GOODS - RELIEF CLAIMED" and write the items down as zero value. This is completely legal and will avoid import duties.
If you incorrectly fill in the CN22 and we are requested to pay a charge, we will simply refuse your returned items.
An example of a correctly filled in CN22 form is shown below:
Further information is available on the UK's HMRC website under notice 236 Customs: Importing returned goods free of duty and tax (PDF file 290kb).
Address for Returns
(Down Gravel Lane)
30 Warren Road,
Extended Returns Policy:
Every year we extend our returns deadline for that extra piece of confidence when buying Christmas gifts. If you do need to return an item bought between the 1st November and the 24th December you will have until the 25th January to return it to us.
If you are not totally satisfied with your purchase, you may return the item(s) in its original condition along with full packaging and receipt within 30 days for a refund.
Only the cost of the goods will be refunded. You will have to pay the return carriage costs to us.
Card and PayPal refunds will be made on the day we receive the goods back and providing we are satisfied that the goods are in an acceptable condition.
Book, Magazine and DVD Refunds
We are unable to refund magazines or books without exception. We are only able to refund a DVD purchase if the DVD is still in its original shrink wrapping. Please do not ask us to refund or exchange the books, magazines or DVDs that you have purchased from us - if you are unsure, simply do not order.