Other Legal Issues

Complaints:
Should you ever have the need to complain about either us or our products, please feel free to contact us on the details above. In these types of matters, it is often best to contact us by telephone in order to sort out the problem as quickly as possible for you. If a complaint is raised, we will get back to you within 5 working days with a response.

Statutory Rights:
This does not affect your statutory rights as a consumer.

Copyright:
The majority of content (text and images) posted on prendas.co.uk is created by members of our staff and is subject to copyright. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use our content in any way. Any use of our content requires prior written permission. Where third party content has been used, we endeavour to credit it correctly.

Security:
The customer can place an order safe in the knowledge that all personal information including credit card details are protected by the highest level of encryption commerical available. Using 128bit SSL software developed by RSA Data, a digital certificate from Verisign (the most established certification authority) and a high grade firewall (the specification of which has been recognised by the UK major banks), there is no comprise with security.

Advertising and Promotion:
All of the advertising on this site meets the conditions of the Advertising Standards Agency. Any advertising material from third parties will also meet this code, in addition to being clearly identified. Any promotions run on this site also meet the Sales Promotion Code set by the Advertising Standards Agency.

Data Protection and Privacy:
No personal details of ANY kind will be passed onto any other third party. If the customer wishes to receive sales and marketing material from Prendas Ciclismo, then he/she must join our email mailing list. Cookies are used on this site, however, they are used to maintain state (items in your shopping basket for example), and not any personal and/or sensitive information. For more information, please read our Privacy Policy

Feedback:
Prendas Ciclismo welcomes any feedback from the customer regarding this site, and our service. Please use the contact details at the top of this page.

Our Privacy Policy

Prendas Ciclismo is committed to protecting the privacy of its customers as well as openness about its information gathering and dissemination practices.

We collect information about our customers via server logs, cookies and order forms.

Information about you or any other individual customer will not be sold or rented to any third party, including advertisers, suppliers and partners.

General information concerning site usage may be made available to others, but provides an overall picture and never includes any individual data whatsoever.

Prendas Ciclismo operates an "opt in" sales email service that is sent out every 4-8 weeks.

This provides you with the choice of whether or not you wish to receive marketing information and notification of special offers etc. These messages have an "opt out" option.

Clicking on the "unsubscribe" link contained in the email will ensure that your name will be removed.

If you have any questions about this privacy policy, the practices of this site, or your interactions with Prendas Ciclismo you are most welcome to contact us.